The passion for travel and the zest for adventure? Due to our continued growth, we are always looking for people to fit into our team of wanderlust employees. We're looking for energetic people who don't just want to sell travel, but to sell an experience - broadening horizons and opening minds to what the world has to offer.
Indus Travels offer
The Contact Center Manager will oversee a team of agents who are responsible for answering customers’ calls/chats/emails. By directing the agents and giving them tips and advice, the operations manager ensures that qualitative and quantitative objectives, such as customer satisfaction and efficiency, are being achieved. The Contact Center Manager's primary job is to help Indus meet customer acquisition, satisfaction, and revenue growth targets by keeping the company competitive and innovative. The contact center Manager will be responsible for training & maximizing customer care & sales team potential, crafting plans, and justifying those plans to the upper management.
Contact Center Manager will also be responsible for contact center operational strategies by evaluating team results and objectives. You need to be well-versed in the travel business.
The Product Manager's primary job is to help in developing and expanding programs and tour packages for different destinations. The incumbent will assist the Product Director in maintaining the working relationships with tour suppliers, tourism boards, and various marketing channels by formatting and finalizing proposals, attending tourism events and following up on designated email correspondence and projects.
Under the supervision of the Product Director, the duties and responsibilities of the Product Manager include, but are not limited to, the following:
This is a remote job as the contact center is fully in the cloud and all agents work remotely. You will be working for a Canadian Company directly. You should be willing and comfortable to work Pacific Time Zone (PST). We offer more than average compensation and an additional performance-based bonus with lots of free travel opportunities.
We are looking for sales driven professionals with an impressive track record of meeting their targets and winning new accounts. The Business Development Manager will be responsible for the development of new sales channels and to enhance existing channels to build Indus branded business. Prior travel trade experience is a big plus but not mandatory.
The Business Development Manager will work in conjunction with the Managing Director & Director Sales Director of Indus Travels, Canada to establish and deliver a product that meets client needs and expectations. The Business Development Manager will be responsible for the assessment and establishment of sales channels, which may include Travel Agents, Group Leaders, Affinity groups, Meeting and Incentive Houses, Online Partners and direct clients.
His / Her responsibility includes all administrative duties including reporting to the Management team on a frequent basis, business development and partner/ channel management, presentations to groups as well as dealing with customer service issues relating to handling issues on bookings from both distributors and end customers (passengers).
Company will provide all the means to achieve/overachieve the targets including company laptop, mobile phone, travel allowance, etc. You can be home based as well!
Other Skills & Attributes
The Tour Consultant’s primary job is to help the Company meet customer acquisition and revenue growth targets by converting email and phone leads to bookings. The position will be responsible for ensuring that all leads are responded to in a timely manner and that the conversion rate/targets set by the Inside Sales Manager are achieved.
City: Richmond Central
Work Experience: 1-3 years
Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following:
The Group Tours Consultant’s primary job is to help the Company meet customer acquisition and revenue growth targets by converting group leads to bookings. The position will be responsible for ensuring that all group leads are responded to in a timely manner and that the conversion rate/targets set by the Manager are achieved.
City: Remote Worldwide
Work Experience: 3-5 years
Under the supervision of the Manager, the duties and responsibilities of the Group Tours Consultant include, but are not limited to, the following: