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Join Us

Do you have the right stuff for a career in the Travel Industry?

The passion for travel and the zest for adventure? Due to our continued growth, we are always looking for people to fit into our team of wanderlust employees. We're looking for energetic people who don't just want to sell travel, but to sell an experience - broadening horizons and opening minds to what the world has to offer.

Indus Travels offer

  • Above industry average salary & based on experience 
  • Paid vacation
  • Travel discounts for family & friends
  • Extended health insurance
  • Flex hours
  • Relaxed work environment
  • RRSP match
  • Sick days
  • Professional Development
  • Guaranteed FAM trip opportunity every year
Tour Consultant

The Tour Consultant’s primary job is to help the Company meet customer acquisition and revenue growth targets by converting email and phone leads to bookings. The position will be responsible for ensuring that all leads are responded to in a timely manner and that the conversion rate/targets set by the Inside Sales Manager are achieved.

City: Richmond Central

Work Experience: 1-3 years

Duties and Responsibilities

Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following:

  • Help clients select the right tour based on their needs and specific requirements;
  • Answer clients' questions about prices, availability, and tours;
  • Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;
  • Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on;
  • Review all open leads on a weekly basis and diligently perform follow ups;
  • Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;
  • Contribute to the Sales team targets accomplishing organizational goals;
  • Create FIT quotes for clients, working with suppliers to put together a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
  • Create Group quotes for clients, working with local operators to create a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
  • Maintain awareness of new products and promotions;
  • Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;
  • Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;
  • Ensure that files are profitable and when not, discuss with the Inside Sales Manager to determine what can be done to improve the profit margin;
  • Make sure that a FIT or Group quote is competitive and do what is needed to convert the booking;
  • Review all client feedback and act on it, involving the Inside Sales Manager where necessary;
  • Support and mentor your Sales support person to ensure clients are getting all information required to travel; and
  • Co-ordinate with operations and flights department for both Group & FIT bookings.
Group Tours Consultant

The Group Tours Consultant’s primary job is to help the Company meet customer acquisition and revenue growth targets by converting group leads to bookings. The position will be responsible for ensuring that all group leads are responded to in a timely manner and that the conversion rate/targets set by the Manager are achieved.

City: Richmond Central

Work Experience: 1-3 years

 

Duties and Responsibilities

Under the supervision of the Manager, the duties and responsibilities of the Group Tours Consultant include, but are not limited to, the following:

  • Preparing quotes for group tours
  • Answer clients' questions about prices, availability, and tours;
  • Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;
  • Review all open leads on a weekly basis and diligently perform follow-ups;
  • Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;
  • Contribute to the Sales team targets accomplishing organizational goals;
  • Create detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
  • Maintain awareness of new products and promotions;
  • Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;
  • Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;
  • Review all client feedback and act on it, involving the Inside Sales Manager where necessary;
  • Support and mentor your Sales support person to ensure clients are getting all information required to travel; and
  • Co-ordinate with operations and flights department for Group bookings.
Reservations Agent

A reservations agent, will act as a liaison, provide tours information and resolve any emerging problems that our customers might face with accuracy and efficiency.

A Reservations agent should also be able to help in acquisition and revenue growth targets by converting email and phone leads to bookings. The position will be responsible for ensuring that all leads are responded to in a timely manner and that the conversion rate/targets set by the Inside Sales Manager are achieved. All leads are generated by us, there is no cold calling involved.

We do not expect you to be understanding the scope of work to start.

Indus Travels offer

  • Above industry average salary
  • Guaranteed FAM trips
  • Travel discounts for family & friends
  • Extended health insurance
  • Flex hours
  • Relaxed work environment
  • Work from home (after initial training)
  • Paid training

JOB REQUIREMENTS

Qualifications: 

Key Duties:

  • Manage incoming calls
  • Provide front-line customer support to travellers through phone, chat and email
  • Process customer payments and book tours over the phone with accuracy
  • Address customer concerns with empathy and tact
  • Identify and assess clients needs to achieve satisfaction
  • Help clients select the right tour based on their needs and specific requirements;
  • Answer clients' questions about prices, availability, and tours;
  • Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;
  • Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on;
  • Review all open leads on a weekly basis and diligently perform follow ups;
  • Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;
  • Contribute to the Sales team targets accomplishing organizational goals;
  • Maintain awareness of new products and promotions;
  • Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;
  • Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;
  • Review all client feedback and act on it, involving the Inside Sales Manager where necessary


Qualifications:

  • Strong communication skills (both written and verbal);
  • Proficient in using MS Office (Microsoft Excel, Word, PowerPoint and Outlook);
  • Strong problem-solving skills;
  • Ability to work under minimal supervision;
  • Self-directed and self-motivated;
  • Superior organization and planning skills; and
  • Ability to manage multiple projects and priorities.
Business Development Manager

We are looking for sales driven professionals with an impressive track record of meeting their targets and winning new accounts. The Business Development Manager will be responsible for the development of new sales channels and to enhance existing channels to build Indus branded business. Prior travel trade experience is a big plus but not mandatory.

The Business Development Manager will work in conjunction with the Managing Director & Director Sales Director of Indus Travels, Canada to establish and deliver a product that meets client needs and expectations. The Business Development Manager will be responsible for the assessment and establishment of sales channels, which may include Travel Agents, Group Leaders, Affinity groups, Meeting and Incentive Houses, Online Partners and direct clients.

His / Her responsibility includes all administrative duties including reporting to the Management team on a frequent basis, business development and partner/ channel management, presentations to groups as well as dealing with customer service issues relating to handling issues on bookings from both distributors and end customers (passengers).

Company will provide all the means to achieve/overachieve the targets including company laptop, mobile phone, travel allowance, etc. You can be home based as well!

Job Requirement

  • At least 5 Years of management experience in Sales and Marketing
  • Proven track record in sales
  • Established networks within the Travel Industry including Affinity Groups, Tour Operators, Wholesalers, Meeting and Incentive houses, Online Partners
  • Sound knowledge of the global travel market a big plus
  • At least 5 years dealing with Canadian outbound travel passengers essential
  • Experience in negotiating business agreements and contracts
  • Product development experience of travel-related products advantageous
  • Excellent written and spoken communication skills in English
  • Competent in the use of Microsoft Office products and internet
  • Account management skills
  • Knowledge of CRM systems (Zoho or SalesForce)

Other Skills & Attributes

  • Ability to create & manage marketing strategies, budgets, goal setting, promotions etc.
  • Excellent communication and interpersonal skills
  • Initiative to develop and implement continuous improvement of product and sales processes
  • Outstanding organizational and project management skills
  • Outstanding public speaking/ presentation & training skills
  • A commitment to external and internal customer satisfaction
  • Ability to work under pressure and juggle multiple tasks
  • To be willing and available to work very flexible days/hours to accommodate travel shows

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