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Join Us

Do you have the right stuff for a career in the Travel Industry?

The passion for travel and the zest for adventure? Due to our continued growth, we are always looking for people to fit into our team of wanderlust employees. We're looking for energetic people who don't just want to sell travel, but to sell an experience - broadening horizons and opening minds to what the world has to offer.

Indus Travels offer

  • Above industry average salary & based on experience 
  • Paid vacation
  • Travel discounts for family & friends
  • Extended health insurance
  • Flex hours
  • Relaxed work environment
  • RRSP match
  • Sick days
  • Professional Development
  • Guaranteed FAM trip oppurtunity every year
Tour Consultant

The Tour Consultant’s primary job is to help the Company meet customer acquisition and revenue growth targets by converting email and phone leads to bookings. The position will be responsible for ensuring that all leads are responded to in a timely manner and that the conversion rate/targets set by the Inside Sales Manager are achieved.

City: Richmond Central

Work Experience: 1-3 years

Duties and Responsibilities

Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following:

  • Help clients select the right tour based on their needs and specific requirements;
  • Answer clients' questions about prices, availability, and tours;
  • Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;
  • Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on;
  • Review all open leads on a weekly basis and diligently perform follow ups;
  • Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;
  • Contribute to the Sales team targets accomplishing organizational goals;
  • Create FIT quotes for clients, working with suppliers to put together a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
  • Create Group quotes for clients, working with local operators to create a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
  • Maintain awareness of new products and promotions;
  • Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;
  • Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;
  • Ensure that files are profitable and when not, discuss with the Inside Sales Manager to determine what can be done to improve the profit margin;
  • Make sure that a FIT or Group quote is competitive and do what is needed to convert the booking;
  • Review all client feedback and act on it, involving the Inside Sales Manager where necessary;
  • Support and mentor your Sales support person to ensure clients are getting all information required to travel; and
  • Co-ordinate with operations and flights department for both Group & FIT bookings.
Customer Service Representative

A customer service representative, or CSR, will act as a liaison, provide tours information and resolve any emerging problems that our customers might face with accuracy and efficiency.

A Customer service representative should also be able to help in acquisition and revenue growth targets by converting email and phone leads to bookings. The position will be responsible for ensuring that all leads are responded to in a timely manner and that the conversion rate/targets set by the Inside Sales Manager are achieved.  

City: Richmond

Work Experience: 1-3 years

Duties and Responsibilities

Under the supervision of the Manager, the duties and responsibilities of the Customer service representative, but are not limited to, the following:

  • Manage large amounts of incoming calls
  • Identify and assess clients needs to achieve satisfaction
  • Help clients select the right tour based on their needs and specific requirements;
  • Answer clients' questions about prices, availability, and tours;
  • Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;
  • Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on;
  • Review all open leads on a weekly basis and diligently perform follow ups;
  • Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;
  • Contribute to the Sales team targets accomplishing organizational goals;
  • Maintain awareness of new products and promotions;
  • Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;
  • Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;
  • Review all client feedback and act on it, involving the Inside Sales Manager where necessary;

 

Minimum Requirements        

  • Strong communication skills (both written and verbal);
  • Proficient in using MS Office (Microsoft Excel, Word, Power Point and Outlook);
  • Strong problem solving skills;
  • Ability to work under minimal supervision;
  • Self-directed and self-motivated
  • Superior organization and planning skills
  • Ability to manage multiple projects and priorities.
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We’re hiring energetic people who don’t just want to sell travel, but to sell an experience.