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Terms & Conditions / Cancellation Policy

Terms & Conditions/Cancellation Policy

General Terms & Conditions
Indus Travels Inc. in return for full payment by you of the amount specified, shall arrange for the transportation, accommodations, and other services specified (in the Booking Form and any supplemental documents) as and to the extent you have selected them, and subject to the following terms and conditions:

When you have finalized your plans, please read the terms and conditions below as your booking is subject to these Terms and Conditions. A contract is formed once your signed Booking Form and deposit is received by Indus Travels and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated in writing by Indus Travels Inc.

Your deposit is non-refundable once the tour is confirmed by Indus Travels. The balance of the tour package cost must be paid (and received in Indus Travel’s office) 75 days prior to the first day of the tour. If the balance is not received on time, Indus Travels reserves the right to treat the booking as cancelled by you. If the booking is cancelled by you in this manner, all monies paid shall be treated as a cancellation charge to cover Indus Travels' costs. If you book the tour within 75 days prior to the departure of the tour, the full amount must be paid when the booking is confirmed. Indus recommends the purchase of Travel Insurance. The insurance premium is non-refundable and cannot be transferred from one departure to another in the event of a reservation change.

Promotions & Special Pricing
Promotion codes, special pricing/discounts, and offers are valid within the specified time period for new bookings only, and cannot be combined with any other discounts or offers. They cannot be applied retroactively.

Changes By You
Changes to an existing reservation up to the Final Payment Date, whatever the cause, will incur a $100 per person amendment fee, potential loss of any supplier fees (such as non-refundable event tickets, park permits, and sea cruise reservations) plus any costs for replacement services. On/ after the Final Payment Date, the $100 change fee is no longer valid, instead cancellations terms apply. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Changes By You policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the traveller to the service provider. There are no refunds for unused services.

Force Majeure
Indus Travels shall not be liable for any claims, losses, damages, financial costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, infectious diseases, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.

Once a Tour has commenced, no refund can be given for any unused portion of the Tour, including, but not limited to, any unused portion resulting from a change to the Tour itinerary on account of an extraordinary circumstance. Indus recommends the purchase of Travel Insurance to protect yourself for trip interruption.

Provided full payment is received no later than your Final Payment Due date, documents will be sent via email approximately 21 days prior to the departure of your Tour.

Cancellation By You
You may cancel your booking at any time prior to the commencement of the tour by notifying us in writing, which must be signed by the person that signed the Reservation Form. Depending on the type/style of tour you have booked the cancellation charges will be as follows. In light of this we recommend that you purchase travel insurance to protect your travel investment.

Land & Air Inclusive Tours: Amount of Cancellation Charges: 100% non-refundable/Non Transferrable
Cruise & Air Inclusive Tours: Amount of Cancellation Charges: 100% non-refundable/Non Transferrable
Cruise Only Tours: Amount of Cancellation Charges: 100% non-refundable/Non Transferrable
Land Only Tours: Amount of Cancellation Charges: 75 Days or more before the first day of the tour – your deposit is non- refundable/non transferrable. Less than 75 Days before arrival 100% non-refundable/Non Transferrable

Cancellation By Us
Indus Travels reserve the right to cancel the tour and/or to make changes to the travel arrangements. Such cancellations and/or changes are sometimes necessary due to circumstances beyond our control. If your tour is canceled or changed or alternate departure date is offered, we will notify you in writing at the earliest possible date and will offer you a credit for the amounts you have paid to us to be used for an alternate date or changed tour. OUR LIABILITY IN SUCH A CASE IS LIMITED TO A CREDIT TO YOU OF ANY AMOUNTS YOU HAVE PAID US TO BE USED ON A LATER DATE.

Alterations To The Tour
Occasionally non-major changes may be made to your travel arrangements which we reserve the right to do at any time and we will advise you at the earliest possible date. These changes may be the result of force major or similar reasons beyond our control, delays in departure, weather conditions, over bookings or closure of a hotel, strikes, riots, decisions by state government or tourist organizations, altering the itinerary, the duration of time spent at a location or even omitting a destination or part of the itinerary due to the local situation. In such cases, we will offer comparable alternative arrangements, if possible, but if not, will make an appropriate refund to you commensurate with the nature of the change.

All prices are based on either CAD or US dollars. Once your booking is accepted by us, we will not make any changes to your price after you have paid the final balance. Prior to the time you pay the final balance, we may revise the tour solely due to increased transportation costs, including costs of fuel, tax and any currency fluctuation. No such revisions shall amount to more than 15% of the tour price. If you do not wish to accept the changes, you'll be entitled to cancel the tour with a full refund of all amounts you have paid us. OUR LIABILITY IN SUCH A CASE IS LIMITED TO A RETURN TO YOU OF ANY AMOUNTS YOU HAVE PAID TO US.

Indus Travels does not own or operate any of the accommodation or transport or other facilities used in connection with the tours. We, therefore, are not liable for the conduct, actions or negligence of those parties or their staff, employees or agents. We do accept responsibility for our employees only. When you travel with an airline, the conditions or carriage of that airline will apply to you and the airlines. Those conditions are the subject of International Agreements and may limit or exclude liability. Indus Travels makes arrangements with airlines, hotels and other independent parties to provide you with the travel services included in the tour. These parties are independent suppliers over whom we have no direct control. We are not liable for personal injury, property damage or for any other loss, claim or damage in the event of any failure by any person or company to render any transportation, accommodation or travel service which is part of the tour, or for the expenses incurred due to delays caused by weather, strikes, war, civil disturbances, natural disasters, flight delays, government actions, mechanical failures, acts of God, or any other such condition or event. We can not and do not assume any responsibility or liability for flight delays, cancellations or missed connections and are not liable for any expenses or consequences resulting therefrom. In no event shall Indus Travels be responsible for incidental or consequential losses or damages.

You, and each party traveling in your tour and named in the booking form, expressly acknowledge that you are cognizant of all risks of travel and arrangements for trips of this nature and fully disclaim, waive and discharge Indus Travels (including its officers, members, directors, and employees) from any and all liability, claims, damages, loss or responsibilities (including damage to or loss of your property or your injury or death) with regard to the proposed tour and arrangements made with respect thereto, even if caused by the negligence of any airlines, transportation companies, hotels or any other party rendering any of the services or accommodations included in the tour. Indus Travels shall similarly not be liable for any claims, losses, damages for delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations whether physical or mental, resulting from any act or omission of any other party providing services to you. In the event of a service being withdrawn by any party who is to provide a tour service or accommodation, Indus Travels shall have no responsibility and our sole obligation shall be to make an appropriate refund to you commensurate with the nature of the service or accommodation which has withdrawn. All services and accommodations are subject to the laws, customs and regulations of the countries in which these services are rendered. You acknowledge that you and each member of your tour group are solely responsible for determining that you are in sufficiently good health to undertake the tour. You also acknowledge that you are aware that conditions in other destinations are not as advanced as in North America and that you understand and assume the risks associated with travelling in some countries. As an example, vehicles are not likely to be equipped with seat belts or other passenger restraints. You also acknowledge that parties who might require special assistance may have to make their own arrangements and should consider whether the tour is appropriate. There are some countries do not have special accommodations such as ramps for wheelchairs nor does it have special accommodations for the blind or deaf. If your tour includes any bus transportation, you should be aware that there may be a minimum age (usually 8 years old) for such travel. It shall be your obligation to make us aware of any such situations. If a particular hotel is unavailable, an equivalent hotel of the same standard shall be offered.

Passports And Visas
All passengers and travellers are responsible for securing proper documentation prior to joining the tour. Passports are required. Please ensure that passport/s are valid for a minimum of 6 months beyond the intended date of return and contain between 2-6 blank “Visa” pages. US and Canadian passport holders require separate visas for countries they intend to visit and passengers and travellers are advised to check with respective consulates and/or visa agencies for full details.

Tour Package Does Not Include:

  • Travel costs to arrive at the starting point of the tour
  • Items of a personal nature
  • Airport security charges if levied by any airport to cover the cost of security arrangements
  • Airport taxes
  • Local City taxes if levied – payable directly to hotels upon check out
  • Travel Insurance
  • Optional tours
  • Visa fees
  • Covid Testing if required
  • Tipping & Gratuities
  • Meals/Beverages not indicated as being included
  • Excess baggage fees

Terms And Conditions
The payment of your deposit shall constitute consent to all provisions contained under these general information, terms and conditions.
Passenger hereby consents to the exclusive jurisdiction and venue of the courts in, and agrees that any action at law or in equity arising out of or relating to the Trip shall be led only in, the state or federal courts located in BC, Canada. Passenger hereby consents and submits to the personal jurisdiction of such courts for the purposes of litigating any such action.

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