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General Terms & Conditions
Upon receipt of full payment of the amount specified in your Booking Form, Indus Travels Inc. agrees to arrange the transportation, accommodations, and other services you have selected, as described in the Booking Form and any supplemental documents. These services are provided in accordance with the terms and conditions set forth below.
Procedures
When you have finalized your plans, please read the terms and conditions below as your booking is subject to these Terms and Conditions. A contract is formed once you have clicked that you agree to our Terms and Conditions and a deposit and/or full payment has been received by Indus Travels, and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated in writing by Indus Travels Inc.
Price Basis and Adjustments
All prices are in USD or CAD. All prices are calculated based on foreign exchange rates, transportation costs, and applicable taxes and fees at the time of publication. We reserve the right to adjust prices at any time prior to departure to reflect changes in, including but not limited to, fuel surcharges, currency fluctuations, government-imposed taxes or tariffs, and supplier or airline pricing.
Payment
Your deposit is non-refundable once the tour is confirmed by Indus Travels. The balance of the tour package cost must be paid (and received in Indus Travel’s office) 75 days prior to the first day of the tour. If the balance is not received on time, Indus Travels reserves the right to treat the booking as cancelled by you. If the booking is cancelled by you in this manner, all monies paid shall be treated as a cancellation charge to cover Indus Travels' costs. If you book the tour within 75 days prior to the departure of the tour, the full amount must be paid when the booking is confirmed. Indus recommends the purchase of Travel Insurance. The insurance premium is non-refundable and cannot be transferred from one departure to another in the event of a reservation change.
Promotions & Special Pricing
Promotional codes, special pricing/discounts, and offers are valid within the specified time for new bookings only and cannot be combined with any other discounts or offers. They cannot be applied retroactively
Changes By You
Changes to an existing reservation up to the Final Payment Date, whatever the cause, will incur a $175 per person amendment fee, potential loss of any supplier fees (such as non-refundable event tickets, park permits, and cruise reservations) plus any costs for replacement services. On/ after the Final Payment Date, the $175 change fee is no longer valid, instead cancellation terms apply. Changes include name corrections for airline/train tickets, and/or removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations/bookings are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Changes By You policy nor is a request to change your travel departure date. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the traveller to the service provider. There are no refunds for unused services.
Travel Documents
Provided full payment is received no later than your Final Payment Due date, documents will be sent via email approximately 21 days prior to the departure of your Tour.
Cancellation By You
You may cancel your booking at any time before the start of the tour by providing written notice. A time-stamped email is considered valid written notice. Cancellation charges will apply and vary depending on the type of tour you have booked. For travelers enrolling in the AutoBill plan at the time of reservation, the $99 initial deposit & additional monthly payments will apply to the tour’s non-refundable reservation fee, with the balance due in accordance with the traveler’s AutoBill schedule. These charges are outlined in the cancellation policy section of this agreement
Land & Air Inclusive Tours: Amount of Cancellation Charges: 100% non-refundable/non-transferrable
Cruise & Air Inclusive Tours: Amount of Cancellation Charges: 100% non-refundable/non-transferrable
Cruise Only Tours: Amount of Cancellation Charges: 100% non-refundable/non-transferrable
Land Only Tours: Amount of Cancellation Charges: 75 Days or more before the first day of the tour – your deposit is non- refundable/non transferrable. Less than 75 Days before arrival 100% non-refundable/non-transferrable
Cancellation By Us
Indus Travels reserves the right to cancel a tour and/or make changes to travel arrangements, when necessary, due to circumstances beyond our control, such as weather events, political instability, natural disasters, or other force majeure situations.
In the event of a cancellation or significant change, we will notify you in writing as soon as possible. If cancellation occurs due to such unforeseen circumstances as those listed above, all funds paid are non-refundable. As such, we strongly recommend that all travellers purchase travel insurance, as most comprehensive cancellation and interruption policies include provisions that protect you from losses incurred for such perils (among others).
Indus Travels reserves the right to cancel a tour or make changes to travel arrangements, including the addition of a surcharge, if the minimum number of participants required for the tour to operate has not been met. Final confirmation of whether a tour will operate is typically provided approximately 60 days prior to the scheduled departure date. At that time, if the minimum group size has not been reached, we may:
You will be notified in writing of any such changes. At that point, you may choose to:
Please note that our liability in such cases is strictly limited to a refund of amounts paid to Indus Travels. We are not responsible for any third-party costs incurred outside of the tour package, such as independently booked flights, visas, or insurance.
Refunds
Once a Tour has commenced, no refund can be given for any unused portion of the Tour, including, but not limited to, any unused portion resulting from a change to the Tour itinerary on account of an extraordinary circumstance. Indus recommends the purchase of Travel Insurance to protect yourself for trip interruption.
Alterations To the Tour
Occasionally non-major changes may be made to your travel arrangements which we reserve the right to do at any time, and we will advise you as soon as possible. These changes may be the result of force major or similar reasons beyond our control, delays in departure, weather conditions, over bookings or hotel closures, strikes, riots, decisions by state governments or tourist organizations, altering the itinerary, the duration of time spent at a location or even omitting a destination or part of the itinerary due to a local situation. In such cases, we will offer comparable alternative arrangements, if possible, but if not, will make an appropriate refund to you commensurate with the nature of the change.
Third-Party Suppliers and Limitation of Liability
Indus Travels acts as an intermediary and does not own or operate the accommodations, transportation, or other services used during your tour. All travel services are provided by independent third-party suppliers, including but not limited to airlines, hotels, transportation providers, and local tour operators. While we take reasonable care in selecting these suppliers, we do not have direct control over their operations and are not responsible for their conduct, actions, negligence, or omissions, nor those of their employees or agents. We accept responsibility only for the actions of our own employees. When you travel with an airline, the airline’s own conditions of carriage will apply. These conditions are governed by international conventions, which may limit or exclude the airline's liability in certain circumstances.
Indus Travels shall not be held liable for any injury, loss, damage, delay, or other claim resulting from:
To the fullest extent permitted by law, Indus Travels will not be liable for any incidental, consequential, or indirect losses, including but not limited to lost enjoyment, lost time, or additional expenses incurred due to disruptions or delays. We strongly recommend purchasing comprehensive travel insurance to protect yourself against such risks.
Disclaimer
You, and each party traveling in your tour and named in the booking form, expressly acknowledge that you are cognizant of all risks of travel and arrangements for trips of this nature and fully disclaim, waive and discharge Indus Travels (including its officers, members, directors, and employees) from any and all liability, claims, damages, loss or responsibilities (including damage to or loss of your property or your injury or death) with regard to the proposed tour and arrangements made with respect thereto, even if caused by the negligence of any airlines, transportation companies, hotels or any other party rendering any of the services or accommodations included in the tour. Indus Travels shall similarly not be liable for any claims, losses, damages for delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations whether physical or mental, resulting from any act or omission of any other party providing services to you. In the event of a service being withdrawn by any party who is to provide a tour service or accommodation, Indus Travels shall have no responsibility, and our sole obligation shall be to make an appropriate refund to you commensurate with the nature of the service or accommodation which has been withdrawn. All services and accommodations are subject to the laws, customs, and regulations of the countries in which these services are rendered. You acknowledge that you and each member of your tour group are solely responsible for determining that you are in sufficiently good health to undertake the tour. You also acknowledge that you are aware that conditions in other destinations are not as advanced as in North America and that you understand and assume the risks associated with travelling in some countries. As an example, vehicles are not likely to be equipped with seat belts or other passenger restraints. You also acknowledge that parties who might require special assistance may have to make their own arrangements and should consider whether the tour is appropriate. There are some countries that do not have special accommodations such as ramps for wheelchairs nor special accommodations for the blind or deaf. If your tour includes any bus transportation, you should be aware that there may be a minimum age (usually 8 years old) for such travel. It shall be your obligation to make us aware of any such situations. If a particular hotel is unavailable, an equivalent hotel of the same standard shall be offered.
Force Majeure
Indus Travels shall not be liable for any claims, losses, damages, financial costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, infectious diseases, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.
Passports And Visas
All passengers and travellers are responsible for securing proper documentation prior to joining the tour. Please ensure that passport/s are valid for a minimum of 6 months beyond the intended date of return and contain between 2-6 blank “Visa” pages. It is the travellers’ responsibility to know the vaccination, passport & visa requirements for the countries you are visiting. If you are Non-Canadian/US passport holder, please contact the local consulates for full details regarding Visa requirements.
Indus Travels Club (ITC)
All ITC membership payments are 100% non-refundable and non-transferable. You must be an active ITC member to avail of ITC benefits on your tour.
Tour Package Does Not Include:
Unless otherwise specified in your booking documents, the tour price does not include:
Terms And Conditions
The payment of your deposit shall constitute consent to all provisions contained under these general information, terms, and conditions. Passenger hereby consents to the exclusive jurisdiction and venue of the courts in and agree that any action at law or in equity arising out of or relating to the Trip shall be led only in, the state or federal courts located in BC, Canada. Passengers hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.
