Tour Insurance

Why you need travel Insurance?
It is highly recommended that you purchase travel insurance. Travel Insurance offers peace of mind, as well as financial protection. We encourage you to purchase trip cancellation and interruption insurance to protect against unforeseen events that might prevent you from traveling or completing your trip. Indus Travels offers a complete travel insurance package with Trip Mate Inc.

Our Plan
For your convenience, we've partnered with Trip Mate Inc., one of the most respected names in the travel protection industry, to offer travelers on our tours & packages a competitively priced plan, with a wide range of benefits and an option.

Our Protection Plan: Benefits include coverage for trip cancellation, interruption or travel delays, medical emergency expenses and evacuation, lost or delayed baggage, missed a cruise.

Benefits & Coverage
This is a brief description of benefits.

US States plan benefits:
For a summary of plan details on benefits, coverage, limitations, and exclusions of the protection plan, please refer to www.tripmate.com

• Medical Expense/Emergency Evacuation Accident and Sickness Medical Expense ............$50,000
• Emergency Evacuation and Repatriation ............$100,000
• Trip Cancellation ..................................................Trip Cost
• Trip Interruption .....................................150% of Trip Cost
• Missed Connection .....................................................$750
• Travel Delay (Up to $150 Per Day) ..............................$750
• Baggage and Personal Effects ..................................$1,000
• Baggage Delay (Up to $250 Per Day) ..........................$500

Washington State plan benefits::

• Emergency Medical/Dental
  • Accident and Sickness Medical Maximum ..........$25,000
  • Dental Maximum .....................................................$750
• 24-Hour Accident Death and Dismemberment ........................$0
• Optional Flight Accident Plan ...................................................$0
• Trip Cancellation ..................................................Up to Trip Cost
  • Ticket Reissue Benefit ................................................$50
• Trip Interruption ................................150% of Cancellation Limit
  • Ticket Reissue Benefit ................................................$50
• Trip Delay (After 8 hours) ......................................................$500
  • Accommodations and Meal Expense .......................$250
• Missed Connection ................................................................$500
• Loss of Baggage/Personal Effects .......................................$1,000
  • Maximum Benefit for all losses including the following:
  • Per Article Maximum ................................................$300
  • Combined Maximum ................................................$600
  • for jewelry, watches, articles consisting in whole or in part of silver, gold or platinum, articles trimmed with fur, cameras and their accessories and related equipment
  • Visa or Passport Replacement ..................................$50
  • Cost Associated with Unauthorized use of Credit Card .....$50
• Baggage Delay (After 24 hours) ..............................................$400
• Emergency Medical Transportation...................................$75,000

Canadian plan benefits:
For a summary of plan details on benefits, coverage, limitations, and exclusions of the protection plan, please refer to www.tripmate.com

• Emergency Accident and Sickness Medical Expense........ .... $1,000,000*
• Emergency Dental Expense............................................................. $750
• Medical Evacuation and Return of Mortal Remains................. $500,000
• One Call 24-Hour Assistance Services........................................ Included
• Trip Cancellation..........................................................................Trip Cost
• Occupancy Upgrade.....................................................................Included
• Trip Interruption..........................................................................Trip Cost
• Occupancy Upgrade.....................................................................Included
• Missed Connection.............................................................................$750
• Travel Delay (Up to $150 Per Day) .................................................... $750
• Baggage and Personal Effects..........................................................$1,000
• Baggage Delay (Up to $250 Per Day) .................................................$500

*Medical Expense/Emergency Assistance Benefits of this Policy are subject to a Maximum Benefit Limit of $50,000 for those persons who at the time of a covered Injury or Sickness do not have valid hospital and medical insurance under a government health insurance plan of a province or territory of Canada.

**We are unable to offer Travel Insurance to Quebec residents.

Pre-Existing Condition Exclusion Waiver
The pre-existing condition exclusion will be waived provided that you purchase the travel protection plan from Indus Travels within 14 days of making the initial deposit payment for your trip, and you are not disabled from travel at the time of purchase.

Purchasing
To get the most out of our travel protection plan, we recommend purchasing the travel protection plan within 14 days of making your initial trip deposit to be eligible for the Pre-Existing Medical Conditions and Exclusions Waiver. You will have the option to purchase the plan during the booking process. Our Travel Insurance Plan may be added to your booking up until you make your final payment. It cannot be purchased after we receive your final payment. To add the travel protection plan to an existing booking for a package with Flexible Dates, please call us at +1 866­ 978 2997 prior to final payment.

Insurance Costs
The cost of our travel protection plan is determined by the total trip cost per person paid to Indus Travels. Please note the maximum travel length is 60 days.
*Rates are subject to change

Questions, Claims & Travel Assistance
Please review the Plan Documents as they provide complete details of the Plan Benefits and Services. Have questions?

US Residents:
You can call Trip Mate toll-free at 1-800-888-7292. For all inquiries, refer to Plan # F421T
You can also view many Frequently Asked Questions at www.tripmate.com

Canadian Residents:
You can call Trip Mate toll-free at 1-888-584-617. For all inquiries, refer to Plan # OR421T
You can also view many Frequently Asked Questions at www.tripmate.com

CONTACTING ONE CALL’S 24-HOUR SERVICE CENTER
24-Hour Assistance Services are provided when travelling outside the USA or Canada; call Tripmate collect through a local operator (you will first have to enter the International Access Code of the country you are calling from). Within the USA/Canada, use the toll-free number.
Within the U.S.A & Canada: 1-800-555-9095
Outside of the U.S.A/Canada: 1-603-894-4710

How to Report a Claim
If you are even contemplating cancelling your tour; please notify Tripmate immediately.

In the USA:
Claims may be reported/completed Online at www.tripmate.com
or by phone: 1-833-297-2255

Trip Mate, Inc.
(In CA & UT, dba Trip Mate Insurance Agency)
9225 Ward Parkway, Suite 200
Kansas City, Missouri 64114

In Canada:
Claims may be reported/completed online at www.oldrepublicgroup.com/tripmate
Or by phone: 1-888-584-6171 or 1-905-667-0299

Travel Claims Department
P.O. Box 557
Hamilton, Ontario
L8N 3K9